Order Information

Artwork
Cancellations and Changes
Claims
Large Quantity Pricing
Overruns and Underruns
Payment
Samples

Artwork

With each order, the first 1/2-hour of art clean-up/resizing from our onsite graphic artist is NO CHARGE! The majority of artwork we receive can be prepared for imprinting in this time.

Art requiring more than a 1/2 hour to prepare for imprinting is billed at $35.00/hour. We will let you know of any art costs once our design team has reviewed your file.

Art Proof
Before we begin production of your order, we will send you an email or paper proof of your art for your approval. We do not start production until we have your approval.

Please make sure to check for the following:

• Spelling
• Omissions
• Correct logo usage
• Layout accuracy
• Imprint location, size
• Ink Color

Changes or revisions to your proof from your original instructions may change your ship date.

Order Changes and Cancellations

Should you wish to cancel or change your order and the production process has not been initiated and/or special order materials used in the production of your order have not yet been obtained, we will cancel your order without any charge to you.

Order cannot be cancelled once production has begun. Once a product has already been decorated, it cannot be restocked or resold.

Claims, Adjustments and Returns

If the merchandise is defective or if we made a mistake on the order, we want to make things right. If you have an issue with your order, please contact us.

If you ultimately end up returning your order, please, do not return the items to an address on the packing materials. In many cases the facility processing the return will not be the same one that shipped the goods. We will provide you with the specific information you need.

Large Quantity Pricing

If you are ordering quantities beyond those listed in our catalog or on our website, you may be eligible for additional discounts! Call us at 888.999.0484 or Contact Us for special pricing.

Over/Underruns

To ensure you receive quality products, we have a +/- 5-10% over/underrun policy. You will be billed for quantity shipped.

Payment

All new customers must provide a pre-payment via credit card. We accept Visa, MasterCard and American Express.

To process your credit card payment we will need:

• Card number
• Expiration month and year
• Security or Verification code

Using a Purchase Order (PO) for Government, Educational or Non-For Profit Organizations

All institutions including schools, state departments, government agencies, foundations and associations may submit purchase orders for orders. Work with your Account Specialist to send a copy of the issued PO prior to production of your order.

Samples

We offer random samples (samples that may be blank or decorated with another company's logo), at no charge. Samples are sent via UPS Ground.

If you require faster shipping we can use your Fed Ex or UPS Account # or charge your credit card.

Pre-Production samples
While we strive to get your order imprinted correctly, there may be times when you want to see a pre-production sample with your logo before we run your entire order.

A pre-production sample always adds additional production time to your order. The sample also costs additional money. The cost varies with each product chosen, so call for details.

Once you give us written or e-mailed approval for your pre-production sample, we head back to the presses for final production of the remaining pieces.

Note that the charges for a pre-production sample still remain even if the order does not proceed to final production.